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Introduction
These terms and conditions (“Terms”) govern your use of our website and any services or products that we offer, including mountain bike tours and rentals. By accessing or using our website, you agree to be bound by these Terms.
Booking and Payment
To book a mountain bike tour or rental, you must provide us with your name, email address, phone number, and payment information. We accept payments through our website, PayPal, debit/credit cards or cash on arrival.
If you choose to pay through our website or PayPal, we use a secure payment gateway to process your payment. We accept debit cards through PayPal. We do not store any credit card information on our website or PayPal account.
By choosing our service and making a booking through our website, you confirm that you are of legal age to enter into a binding contract, and that you agree to be bound by these Terms and Conditions.
By accepting the payment method, you confirm that you are the owner of the payment means chosen, and that you have the legal right to use the payment method for the transaction.
Bookings must be made at least 24 hours prior to the tour effective date and at least 12 hours prior to rental effective date. Any booking made within this time period may be subject to availability and additional fees.
Cancellation and Refund Policy
If you need to cancel your booking for a mountain bike tour or rental, please let us know as soon as possible. The amount of the refund will depend on how far in advance you cancel.
For mountain bike tours and bike rentals:
• Cancellations made less than 24 hours prior to the date are charged in full.
• Cancellations made between 24 and 48 hours prior to the date are charged at 50% of the total cost.
• Cancellations made over 48 hours prior to the date are refunded in full.
We reserve the right to cancel a booking at any time for any reason. In the event that we cancel a booking, you will receive a full refund.
Refunds will be issued using the same payment method you used to make the booking. Please allow up to 5 business days for the refund to be processed.
If you have any questions or concerns about our Cancellation and Refund Policy, please contact us before making your booking
Liability Waiver
Participating in mountain bike tours and rentals can be dangerous and involves inherent risks. By booking a mountain bike tour or rental, you acknowledge and assume these risks, and agree to release us from any liability for any injuries or damages that you may incur while participating in a tour or rental.
Limitation of Liability
In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to the use of our website, mountain bike tours, or rentals. Our liability to you for any direct damages shall be limited to the total amount paid by you for the relevant mountain bike tour or rental.
Responsibility in Case of an Accident
While we take every precaution to ensure the safety of our clients during our mountain bike tours and rentals, accidents can happen. By choosing to participate in our tours or rentals, you assume full responsibility for any personal injury that may occur during the activity.
We require all clients to have adequate insurance coverage to protect against any potential accidents or injuries. It is your responsibility to ensure that you have sufficient insurance coverage to cover any personal injury that may result from your participation in our tours or rentals.
For clients who do not have sufficient insurance coverage, we may provide daily insurance options at a fee. Please inquire with us for more information.
In the event of an accident, we will provide assistance and support to ensure that you receive appropriate medical care. Any costs associated with medical treatment will be your responsibility.
You are responsible for the care and safekeeping of the equipment rented to you during our tours and rentals. If you damage or lose any equipment during the activity, you will be responsible for the cost of repair or replacement at the current market price. We reserve the right to decide on the value of the equipment and the cost of repair or replacement.
By participating in our tours or rentals, you agree to release us from any liability for personal injury that may occur during the activity. You also acknowledge that you are assuming all risks associated with the activity, including but not limited to the risk of injury or death.
By participating in our tours or rentals, you confirm that you have read and understood this section and agree to release us from any liability in case of an accident or injury.
Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of our company and is protected by copyright and other intellectual property laws. You may not copy, reproduce, distribute, or display any of our content without our prior written consent.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where our company is based, SC Tenerife, Canary Islands, Spain. Any disputes arising out of or relating to these Terms shall be resolved exclusively in the courts of that jurisdiction.
Changes to Terms
We reserve the right to modify these Terms at any time. Any changes to these Terms will be posted on our website, and your continued use of our website, mountain bike tours, or rentals after such changes have been posted constitutes your acceptance of the modified Terms.
Conclusion
By booking a mountain bike tour or rental with us, you agree to be bound by these Terms. If you have any questions or concerns about these Terms, please contact us before making your booking.